Start Your Return
We want you to love every BANZ® product. If something isn't right, we make it easy to return or exchange.
Start My Return ↗1
Enter Your Order
Have your order number and email address ready — both are in your confirmation email.
2
Select Items & Reason
Choose the items you'd like to return or exchange and tell us why.
3
Print & Drop Off
Download your prepaid label, pack your items, and drop off at any approved location.
30 Days to return
Unused & original packaging required
Exchanges welcome
Warranty claim? Contact us first
📋 Have these ready before you start
Your order number (e.g. #12345)
Email address used at checkout
Items in original, unused condition
Original packaging where possible
Ready to begin?
Our return portal opens in a new window. You'll need your order number and the email address used at checkout.
Open Returns Portal ↗Opens in a new tab · Secure · Takes about 2 minutes
Need help before starting?
For warranty claims, damaged items, or anything outside the standard return window — contact us directly.
